Agricultural regulatory affairs · Colombia · Ecuador · Peru
Privacy and data processing.
How we use and protect the information you share.
Version: 20 October 2026
Controller and contact
Clavijo Benítez S.A.S., tax ID 800.231.586-7, controls personal data collected through this site. Privacy contact: info.colombia@clavijobenitez.com; +57 315 319 6050; KM 1.5 Chía–Cajicá Road, NOU Building, Office 627, Cajicá, Cundinamarca, Colombia. This policy covers visitors, business contacts, applicants and buyers.
Data, purposes and authorization
We use the name, company, position, email, phone, country, tax details, topic and voluntarily submitted files to handle requests, review scope and conflicts, prepare proposals, manage contracts, payments, delivery and invoices, resolve complaints and retain transaction evidence. Technical records, including a hashed IP in submissions, help prevent abuse. Newsletter subscription is voluntary and separate. Form authorization concerns the stated purpose, not unrelated advertising. Required fields are identified. Do not submit sensitive data, minors’ data or third-party personal data without authority. You are not required to authorize sensitive data.
Providers and international processing
Cloudflare provides hosting/storage and Postmark provides transactional email. Providers process data under instructions and confidentiality safeguards. Wompi handles payment data under its own terms and policy; we do not store card numbers or security codes. Regional teams receive information only within the authorized purpose. Processing outside Colombia must follow the applicable international transmission or transfer rules and contractual safeguards or other lawful basis. Browsing does not constitute unlimited authorization.
Retention and security
Data is kept as necessary for the request, contractual relationship, legal/accounting duties and claims, then deleted or anonymized unless retention is legally required. Access is restricted by role and submitted files are private. Report suspected unauthorized access to the privacy contact.
Your rights
You may access your data free of charge, update or correct it, request evidence of authorization and information on use, complain, and request deletion or revoke authorization where no legal or contractual retention duty applies. To stop the newsletter, email the privacy contact with “Newsletter unsubscribe”.
Requests and complaints
Email the privacy contact with “Personal data”, your name, response details, request and supporting documents. Identity or authority will be verified proportionately. Queries are answered within 10 business days, with a reasoned extension of up to 5 additional business days. Complaints are answered within 15 business days from the day after receipt, with a reasoned extension of up to 8 additional business days. Missing details are requested within 5 days; failure to complete them within 2 months is treated as withdrawal. A complete complaint is marked as pending within 2 business days until resolved. Matters outside our competence are forwarded within 2 business days with notice to you. After completing the controller’s process, you may complain to the SIC.
Effective date
Effective 20 October 2026 under Law 1581 of 2012 and Decree 1074 of 2015. Databases are retained for their purposes and legal duties. Changes are published here; material changes of purpose require notice and renewed authorization where applicable.